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IBM Technical Support 
Egypt, Cairo, Cairo 
731437038

03.07.2024

Your Role and Responsibilities
  • Assist with the, maintenance and documentation of allfacets of reliable, efficient, customer service..
  • Provide assistance to all members in the use of our computer network,
    workstations, and equipment.
  • Assist with the communications and information
    hardware and software, with primary responsibility for clients devicessystems, and their efficient integration.
  • Provide helpdesk support, via phone, computer, and through our ticketing
    system, for most issues related to desktop software, hardware and peripherals.
  • Provide 24-hour support for hardware and services critical to operations.
  • Work within our ticketing system to create detailed work logs and technical
    documentation.
  • Use appropriate communication and documentation to inform team of important
    issues and information which will help improve team performance.
  • Inform andcoordinate with Operations and other computer users of procedures that wouldinterrupt, affect, or interfere with their work.

Required Technical and Professional Expertise

  • Fluent in English
  • Flexibility in working hours
  • Ability to handle and prioritize a lot of tasks each day
  • Ability to produce user and troubleshooting documentation that other people can