IBM Technical Support Specialist 

Egypt, Cairo, Cairo 

743783910

Your Responsibilities:
· Perform Problem Determination (PD) and root cause identification while focusing on positive client experience
· Provide remote troubleshooting and analysis assistance for installations, usage, and configuration related questions
· Respond to escalated customer calls, complaints, questions, and queries.
· Participate in standby rotation as part of 24/7 coverage
· Technical support experience in Network/Server support environment
· Customer first mind set with high sense of ownership
· Ability to work individually and as part of wider team
· Fluent Spanish language in speaking and writing
· Fluent English language in speaking and writing
· Analytical and Problem-solving skills, “think out of the box” mind set
· Ability to use clear/good judgement
-Extended Knowledge of x86 Server Environment is considered as an advantage (DELL, HP, Lenovo)
-Knowledge or understanding Data Center Storage (Unified Storage, Storage-Area Network, Direct-Attached Storage) is considered as an advantage.
-Previous experience in a client facing, system administrator role or similar position is considered as an advantage