Cybereason Customer Success Manager 

United States, Oregon 

908808764

Cybereason is on a mission to reverse the adversary advantage by empowering defenders with ingenuity and technology to end cyber attacks.

What We’re Looking For:

• 3+ years of experience in customer success, technical account management, project management or related, customer-facing role
• Experience in the cyber security domain is highly desirable; other backgrounds in technology, particularly SaaS and enterprise technology, may be considered for exceptionally qualified candidates
• Project management experience with all aspects of the post-sales experience, from small to enterprise sized customers, spanning tasks from: onboarding, product upgrade planning, providing L1 support, to feature training
• Be the voice of the customer internally; bring in the right people to deliver the best service
• Track record of developing strong, trusted relationships with economic buyers and technical stakeholders
• Project management expertise; you approach customer support with consistent, proactive meetings / touchpoints which positively impact loyalty and revenue growth – navigate through escalations
• A sense of humor, curiosity and a positive, can-do attitude are requirements in order to drive the solution
• Be the voice of the customer internally; bring in the right people to deliver the best Service.
• Strong internal and external communication skills.
• Salesforce knowledge, metrics-driven
• Prior success with a high-growth startup technology organization is highly valued
• Ability to travel as needed (<20%)

• $95,000 + Excellent Benefits
• Diverse and inclusive workplace culture
• Access to tools, people, and processes designed to make you successful
• Work alongside an incredible team who will help you grow to your fullest potential
• Pre - IPO!