SAP Business Manager - Services Consulting 

United States, Georgia, Atlanta 

907428377

Key Responsibilities:

• Effectively operate as Business Manager reporting to the Head of SAP SPM Services Delivery.
• Ensure close coordination and collaboration with Sales, Account Management and Customer Success teams with a focus on new business development and customer retention.
• Advance professional services capabilities through process improvements, tools, partnerships, and automation.
• Support scoping workshops and own and deliver solution effort estimates.
• Own Resource Management and resource forecasting for local projects.
• Work with Resource Managers and extended team to allocate appropriate resources.
• Provide monthly reporting on utilization and resource forecasting to Leadership.
• Leadership of a team of SPM Consultants to develop, embrace and execute on business, including Productive Utilization.
• Align with organizational goals and empower accountability, assign targets and set priorities, encourage people to take ownership, be there when necessary to decide, to backup or to help refocus.

• Manage Remote based team members and effectively work across multiple time zones.
• Develop a team of proactive, problem-solving individuals to deliver outstanding client engagement and satisfaction.
• Coach people on their individual development and career opportunities and act as a mentor: support team members in development planning and fulfilment, act as coach and guide.
• Proactively provide continuous performance management to team members.
• Be available and responsive to team members.
• Work with individual team members to create and support Development Plans.
• Develop culture of continuous improvement for process repeatability, operations scaling, capacity management and customer satisfaction. Develop culture of Learning new skills and expand horizons for team members. Align and communicate a clear vision of the future of SPM: discuss, explain and actively promote the vision within own team, to peers and customers.
• Motivate through inspiration and mobilize teams: create a comfortable working environment, establish an atmosphere for discussions, seek for feedback and call for people’s opinions Complete ad-hoc configuration and advisory requests for customers as required.
• Run advisory workshops as required.
• Maintain knowledge of SAP SPM product suite.
• Ensure that all projects meet customer requirements and deliver high customer (internal and external) satisfaction & reference-ability.
• Supports customer relationships, builds executive relationships, and supports internal relationships.
• Develop and support business development.
• Ensure compliance with corporate guidelines.

Basic Requirements:

• Minimum 5 years SAP Consulting experience required
• SaaS industry experience is a MUST
• Financial acumen; completely comfortable with the numbers
• Experience building teams and successfully managing large teams
• Ability to effectively manage and support teams through customer escalations
• Track record of developing and implementing operating metrics, policies, and procedures
• SPM Implementation knowledge and experience strongly preferred
• Excellent working knowledge of SAP SPM product suite
• Proven ability to build trusted relationships at the customer executive level
• Excellent communication and facilitation skills
• Bachelor's degree is preferred

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Atlanta