Uber Client Success Specialist Tampa Bay Miami Based 

United States, West Virginia 

906072461

About the Role

- - - - What the Candidate Will Do ----

1. Build processes and standardize best-practices within merchant success and your territory
2. Partner with our Operations and Sellers on managing the relationship, issue, and questions from merchants
3. Track merchant KPI and OKR to understand their success, issues, or opportunities
4. KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
5. Excel in hands-on vendor management and training of new merchant features or products
6. Act as an ambassador of Uber Eats' mission, brand, and product
7. Proactively maintain communication channels with clients via email, phone, and face-to-face meetings

- - - - Basic Qualifications ----

At least 1 year of experience in sales, operations, account management, or similar functions

- - - - Preferred Qualifications ----

1. Outstanding work ethic and attention to detail
2. Willingness to roll up your sleeves, and get in the weeds with our highest value partners
3. Excellent communication
4. Strong critical thinking ability
5. Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
6. Strong knowledge on the local restaurant scene (exception: Atlanta & Florida)
7. Proficiency in Salesforce and Excel
8. Bilingual in Spanish and English

For Miami, FL-based roles: The base hourly rate range for this role is USD$31.98 per hour - USD$33.78 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .