Uber Client Success Specialist Orlando Miami Based 

United States, West Virginia 

206725011

• Manage and expand a book of business that consists of the highest value local restaurant groups in the greater Miami market
• Collaborate with your accounts and unlock growth and expansion opportunities
• Educate the merchants on the value of in-app marketing, Ads, and other product offerings
• Improve merchant reliability and delivery order accuracy by troubleshooting store operations issues
• Maintain merchant retention and facilitate brand expansion
• Develop a strong Uber-first mentality to achieve both personal KPIs and business goals
• Collaborate cross-functionally with Operations, Sales, and Support to problem solve merchant difficulties
• Act as an ambassador of Uber Eats' mission, brand, and product
• Travel at least once a month to the assigned territory
• This position requires 2-3 days in-office

• At least 1 year of experience in sales, operations, account management, or similar functions where you have had full responsibility to grow a book of business and hit specific monthly, quarterly and annual goals (quota)
• Persistence and influence to overcome objections and gain commitment from clients
• Proficiency in Salesforce and Google Sheets/Excel

• Experience dealing with integration/POS related issues
• Experience in quantitative data analysis, deep measurable insights, modeling, and sophisticated test plan
• Experience in SQL
• Ability to clearly frame a value proposition and build a case by asking the right questions
• Ability to manage complex problem solving when working towards a goal

For Miami, FL-based roles: The base hourly rate range for this role is USD$31.98 per hour - USD$33.78 per hour.

For Orlando, FL-based roles: The base hourly rate range for this role is USD$28.37 per hour - USD$29.94 per hour.