Uber Client Success Specialist - Miami 

United States, West Virginia 

379818904

About the Role

As an Account Coordinator, you will work efficiently and effectively with our SMB restaurant partners to optimize restaurant operations, strengthen our relationship with partners through excellent consultative recommendations for business growth, and identify upsell opportunities for other product offerings. This is a client-facing role as an individual contributor.

- - - - What the Candidate Will Do ----

1. Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
2. Identifying new sales opportunities through product adoption and location expansion Identify opportunities and recognize additional revenue potential Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention
3. Collect and synthesize restaurant partner feedback into insights that can inform and drive the product and business roadmap
4. Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners

- - - - Basic Qualifications ----

Basic Qualifications: At least 1+ years of experience in a B2B, client-facing role (Sales, Customer Success, Account Management, or upper management retail/food industry)

A desire to grow in sales, sales operations, account management, or similar functions

Willingness to learn and to be coachable.

Must be located in Miami, FL

- - - - Preferred Qualifications ----

Preferred Qualifications: Experience navigating the customer lifecycle including prospecting new contacts within an existing client organization

1. Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment
2. Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
3. Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets
4. Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve
5. Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact CRM experience (Salesforce experience a plus); Google Suite

For Miami, FL-based roles: The base hourly rate range for this role is USD$31.98 per hour - USD$33.78 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .