Develop and run data queries on fleet logs to help root cause analysis efforts
Work with the engineering and manufacturing teams to drive design and manufacturing changes to improve product quality in both existing and future products
Define data signatures that uniquely identify the failure and lead integration of this knowledge into algorithms to automatically identify similar other failures in the field
Provide support on escalated customer cases in order to minimize system downtime, through day to day coverage of internationally distributed service cases
What You’ll Bring
Degree in Electrical Engineering or Computer Science or equivalent experience
Experience with energy metering hardware and analysis of energy meter / electrical grid data
Strong data analysis skills, with experience using Python
Strong engineering fundamentals and intuition, applied to firmware/software-enabled mechatronic systems
An excellent attention to detail and an ability to produce clear and concise written documents and diagrams
Experience analyzing current transformer data and grid reliability analysis
Education and/or hands-on experience with power electronics, power converters, digital control systems, embedded systems
Experience with battery, solar or inverter systems
Experience with electric vehicle charging hardware and protocols / standards
Work travel is expected to be <10% in this job. This could include traveling to customer sites, our manufacturing facilities, etc.