Develop and run data queries on fleet logs to help root cause analysis efforts
Work with the engineering and manufacturing teams to drive design and manufacturing changes to improve product quality in both existing and future products
Define data signatures that uniquely identify the failure and lead integration of this knowledge into algorithms to automatically identify similar other failures in the field
Provide support on escalated customer cases to minimize system downtime, through day-to-day coverage of internationally distributed service cases
What You’ll Bring
Degree in Electrical, Electronics, Computer Science, Data Engineering or equivalent experience
Experience working with power electronics design/ failure analysis – DCDC converters, DCACs, analog and digital circuits, power converters, digital control systems, embedded systems etc.
Experience working with customer facing teams - providing guidance, generating documentation, and training to enable teams to be effective
Experience with interpreting and understanding single line diagrams, schematics, and layouts of complex electrical designs to troubleshoot product failures
Experience with data analysis using Python and SQL and data visualization tools like Tableau/ Power BI etc.
Experience in developing data pipelines using industry standard tools like Airflow
Experience with firmware release management
Strong understanding of electrical systems, including inverters, batteries, and solar PV arrays
Proficiency in data analysis tools and techniques, with experience working with monitoring software and data acquisition systems
Work travel is expected to be <10% in this job. This could include traveling to customer sites, our manufacturing facilities, etc.