Teva Customer Service Specialist Temporary 

Bulgaria 

90301220

• Be main point of contact with site’s customers
• Take ownership of customers’ issues and follow problems through to resolution
• Manage large number of emails
• Have strong focus on building customer service experience, create engaged customers and facilitate continuous improvement of Service KPIs
• Have strong understanding of site-managed inventory (SMI), make to stock (MTS) and make to order (MTO) replenishment models
• Monitor stock-outs and projected stock-outs and take actions for timely resolution
• Collaborate closely with supply planning team and take actions to mitigate out-of-stocks as well as excess inventory and/or write offs
• Collaborate with customers to ensure the right stock levels are maintained on the markets considering new product launches and/or upcoming promotions
• Collaborate with customers to ensure import and export licenses are available on time

• Bachelor degree in Logistics, Supply chain, Business or related field
• Proven experience in customer service or relevant experience in sales or telemarketing
• Strong customer-centric mindset
• Excellent communication skills
• Very good knowledge and experience with MS Word, MS Excel, MS Outlook
• ERP experience - SAP or other business management system will be considered as an advantage
• Proficiency in English

• Dynamic and challenging work environment in one of the world leading pharmaceutical company and the biggest pharmaceutical company in Bulgaria
• Competitive remuneration bound with performance
• Additional healthcare insurance
• Flexible working hours and option to work from home as per the company policy
• Opportunity for development

Please, kindly note that only shortlisted applicants will be contacted. All personal data is protected by law and will be treated in confidence.

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