Tesla Senior Service Operations Coordinator Commercial Energy Charging 

Netherlands, North Holland, Amsterdam 

901741619

Coordinate service parts and tools shipment:

• Work closely with the Field Service team and Engineering to create and prepare the orders to dispatch the required service parts and tools
• Work closely with Tesla’s logistic team to ensure completeness of shipping documentation
• Track shipments and deliveries and relay information proactively to customers

Schedule field activities:

• Act the main point of contact with Tesla’s customers to coordinate Field Service activities and schedule appointments
• Ensure the activities are documented and that all necessary parts and tools are available onsite
• Track service activities completeness and ensure accurate reporting to our customers
• Onboard new vendors and create purchase orders for activities which are subcontracted

Create Invoices:

• Create and send invoices to customers in line with contracts and the service activities performed
• Track payment status and follow-up with customer as necessary
• Support the finance department with payment allocation

Other:

• Work with O&M Commissioning Manager to plan for upcoming Commissioning cases
• Work with the regional field service managers to ensure department service level objectives are met
• Work preparation making sure procedures are clear, parts and software are made available

• 2+ years of coordination experience in business operations and/or logistics/supply chain

• Excellent computer skills especially using Microsoft Office Suite
• Excellent written and verbal skills with professional fluency in English required both from a technical and client facing perspective
• Excellent analytical skills with ability to manage voluminous amounts of data
• Highly collaborative, team oriented, and comfortable leading cross-functional projects