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Tesla Associate Energy Systems Technical Support Engineer Australia, Victoria, Melbourne 90070620
23.06.2024
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What You’ll DoWhat You’ll Bring
- Provide the highest level of customer support by answering customerinquiries
- Maintain a high fleet availability through pro-activemonitoring and resolving issues before they impact the customer
- Evaluate the needs of customers and work in a creative,pro-active manner to resolve technical issues with the battery systems
- Educate our Installers and customers so they have optimalconfidence in the operation of their energy storage system
- Determine if a technical solution can be resolved remotely orif on-site service is required
- Communicate customers concerns with NOC Managers, ServiceEngineering, or Field Service as necessary
- Accurately record issues and data into a CRM database
- This role may require shifted workweek to provide weekendsupport
- Minimum 2 year of relevant work experience, preferably withan electrical, electronics, or mechatronics engineering background
- Excellent written and oral English communications skills
- Excellent customer service skills
- Ability to prioritize effectively and handle shiftingpriorities
- Experience with CRM systems and MS Office Suite
- Energy industry experience or background in a technicalsupport
- Understanding of distributed generation and/or energystorage systems preferred
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