Snowflake AV TECHNICIAN 

United States, California 

894564837

• Will work independently without supervision.

• Works with a high degree of integrity and accountability.

• Results oriented, leveraging metrics to make strategic decisions.

• Drills into issues and sees them through to resolution.

• Calm during high stress situations.

• Looks for problems to fix rather than waiting for things to break.

• Seeks professional development opportunities within the AV space.

• Strong collaboration skills and works well with others.

• Support and maintain Snowflakes Audio/Video tools - both physical hardware and software/SaaS.

• Document and maintain accurate records of AV system configurations, equipment inventory, and service requests.

• Provide remote AV support to satellite offices.

• Provide support for company events - including company all hands.

• Work cross functionally with workplace, networking, and platform teams to troubleshoot and resolve AV related issues.

• Help run and support our Customer Experience Center

• Manage the AV Team ticket queue, working directly with employees to resolve their AV related issues.

• Build Knowledge based Articles on common issues within the AV space.

• Evaluate new technology and conduct proof-of-concepts.

• Analyze day to day operations for potential automation opportunities.

• Executive meeting and special event support

• Occasional, limited travel may be required for this role.

• Understanding of the Zoom Admin Portal and Zoom Rooms.

• Knowledge of audio and video components, signal types, cables, signal flow. Comfortable troubleshooting AV issues independently.

• High level of customer service and professionalism. Ability to explain complex technical situations in an easy to understand manner.

• Experience installing and/or maintaining corporate AV hardware like QSC, Logitech, Samsung, etc.

• Strong verbal and written communication skills.

• Experience running live events.

• Familiar with Google Workspace and ServiceNow.

• Experience supporting C level executives

• Certified Technology Specialist (CTS) certification and/or any other AV industry certifications highly preferred but not required.

• Experience with Microsoft Teams, Google Meet, and Jira/Confluence preferred but not required.

The following represents the expected range of compensation for this role:

• The estimated base salary range for this role is $108,000 - $143,800.
• Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.