Cisco AV Lead 

United States, California, San Francisco 

613721515

What You’ll Do

As an A/V Lead, you will participate in diverse and challenging engagements in support of our Cisco employees globally. You will be responsible for deployment, management and usage of all the audio and visual products and setups in four global sites. This includes global inventory and quality management, figuring out the most optimal ways to set up devices based on primary use case of the room and owning the relationship with the Webex support escalation team. On a more day-to-day basis, you will find yourself performing hands-on installation of a wide range of video conferencing and integrated multimedia equipment into the collaboration offices and meeting rooms. You are required to provide break/fix support to users over the telephone, video and/or chat. You will also be training other team members to support A/V setups. The role will require global support coverage from time to time and may require weekend on-call coverage. There will be opportunities in assisting with new product introductions to beta test units and firmware.

Who You'll Work With?

We're seeking a hardworking, experienced, and self-motivated IT professional who has a real passion for technology. You feel comfortable dealing with ambiguity, and you can influence within and outside the organization.

• Must be a team player and work well in small and large global group environments.
• Must be highly driven and motivated with high level of initiative.
• Must have excellent written and verbal communication and interpersonal skills.
• Must be a self-starter and active learner.
• Must be on-site in our San Francisco office 5 days a week.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, a related field, or equivalent work experience.
• Exposure handling critical issues for all level of workers (Executive, High Touch, etc…)
• Must have excellent customer facing skills, problem solving, troubleshooting skills, and documentation skills.
• Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, VPNs, and 802.11a/b/g/n/ac wireless.
• Understand and utilize Unix Console Commands to troubleshoot and diagnose Meraki devices and Meraki Dashboard services.
• Expertise and hands on technical experience with the Cisco collaboration portfolio including WebEx, Unified CM, Expressway, CUBE, IP Phones and Video Endpoints.
• Expert knowledge on installation, configuration, and management of Cisco WebEx hardware including WebEx Desk Series, WebEx Room Series, WebEx Board Series, WebEx Room Kit and Cisco WebEx Telepresence.
• Work directly with the Client SME related to design, and deployment, management, and troubleshooting issues related to Cisco WebEx hardware mentioned above, and Cisco Control Hub center (user management, compliance, reporting, auditing, and troubleshooting).
• Excellent time management, follow-through, and attention to detail.
• Ability to clearly and concisely articulate both technical and non-technical concepts to third parties
• Provide knowledge transfer and detailed design/operational documentation to users.
• Provide quality assurance documentation review and peer review on projects.
• Strong skills in Unified Communications (UC) / Collaboration and solid router/switch expertise
• Experience in support of enterprise level video device support (Webex experience a plus)
• Virtual Meeting platform support experience (Webex a plus)
• Understanding of and/or certified in Agile delivery methodologies.
• Comfortable working in agile organization & teams, leveraging Kanban or scrum boards.
• Knowledge of ServiceNow, JIRA Cloud, JIRA Align, AHA
• Networking certifications a plus: CCNA, CCNP CWNA, etc.