Description on Incident Management / Operational Support of incidents, service request or task, role.
Our IT Software Engineer team will be involved in turning business requirements into technology solutions by designing, coding and testing/debugging applications, as well as documenting procedures for use and constantly seeking quality improvements.
You will:
- Resolve all incidents, service requests, and work orders within Service Level Agreements targets.
- Ensure proper handoff of issues.
- Timely and accurately document resolution activities
- Diagnose, prioritize and escalate tickets to Incident Management, Identify application and process improvements.
- Follow up on escalated issues where applicable, identify needed Knowledge Base articles and support documentation to Level 2.
Essential Requirements
- Individuals who experience in software applications or Infrastructure knowledge support will have added advantage.
- Strong interpersonal skills and fluency (written and spoken) in English.
- Strong team player with ability to work in a team and as individual contributor.
- Good analytical, problem solving, negotiation and organizational skills.
- Coding language skillset preferable on C++, Python, Java, GITLab, Powershell, .Net framework etc.
Desirable Requirements
- Bachelor’s degree
- 1 year of experience in software/coding/IT software