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Dell Software Engineer - 
Romania, Bucharest 
893684739

15.08.2024

Description on Incident Management / Operational Support of incidents, service request or task, role.

Our IT Software Engineer team will be involved in turning business requirements into technology solutions by designing, coding and testing/debugging applications, as well as documenting procedures for use and constantly seeking quality improvements.
You will:

  • Resolve all incidents, service requests, and work orders within Service Level Agreements targets.
  • Ensure proper handoff of issues.
  • Timely and accurately document resolution activities
  • Diagnose, prioritize and escalate tickets to Incident Management, Identify application and process improvements.
  • Follow up on escalated issues where applicable, identify needed Knowledge Base articles and support documentation to Level 2.


Essential Requirements

  • Individuals who experience in software applications or Infrastructure knowledge support will have added advantage.
  • Strong interpersonal skills and fluency (written and spoken) in English.
  • Strong team player with ability to work in a team and as individual contributor.
  • Good analytical, problem solving, negotiation and organizational skills.
  • Coding language skillset preferable on C++, Python, Java, GITLab, Powershell, .Net framework etc.

Desirable Requirements

  • Bachelor’s degree
  • 1 year of experience in software/coding/IT software