Dell Software Engineer - 

Romania, Bucharest 

893684739

Description on Incident Management / Operational Support of incidents, service request or task, role.

Our IT Software Engineer team will be involved in turning business requirements into technology solutions by designing, coding and testing/debugging applications, as well as documenting procedures for use and constantly seeking quality improvements.
You will:

• Resolve all incidents, service requests, and work orders within Service Level Agreements targets.
• Ensure proper handoff of issues.
• Timely and accurately document resolution activities
• Diagnose, prioritize and escalate tickets to Incident Management, Identify application and process improvements.
• Follow up on escalated issues where applicable, identify needed Knowledge Base articles and support documentation to Level 2.

Essential Requirements

• Individuals who experience in software applications or Infrastructure knowledge support will have added advantage.
• Strong interpersonal skills and fluency (written and spoken) in English.
• Strong team player with ability to work in a team and as individual contributor.
• Good analytical, problem solving, negotiation and organizational skills.
• Coding language skillset preferable on C++, Python, Java, GITLab, Powershell, .Net framework etc.

Desirable Requirements

• Bachelor’s degree
• 1 year of experience in software/coding/IT software