Red hat Sr Customer Support Associate Business Analyst 

India, Karnataka, Bengaluru 

893488969

What will you do?

• Regularly connect with RHLS customers/ learners across regions to provide timely updates and follow ups regarding their learning progress

• Provide timely reports to account owners, sales teams and customers to monitor and track learning consumption

• Continuously analyze business data to monitor changing customer segments, track learning trends and provide meaningful insights to leadership to support decision making and strategy

• Collaborate with internal teams (regional leaders, sales team, other support teams) to gather inputs, document business requirements and implement solutions to improve learning consumption

• Develop reports, dashboards, and other visualizations to communicate findings to internal stakeholders and customers for effective decision making

• Document known issues, ensure adequate internal communication and convey customer feedback / data insights to management

• Efficiently record, classify, and act on incoming requests through the web-based ticketing system

• Possess excellent verbal and written communication skills to effectively collaborate with stakeholders and customers

• Ability to think critically and creatively to be able to adapt to changing business requirements globally

• Expertise in using tools such as MS Excel, Powerpoint, Google Slides, Google Spreadsheets, Smartsheet, Open Office solutions

What will you bring?

• Bachelor's degree

• 6+ years of customer-facing experience in a global customer support, operations, or business analysis roles

• Excellent data analysis, reporting, presentation skills and ability to churn error free outputs independently

• Ability to analyse and visualise data and create dashboards using Excel, Google sheet and Smart sheets

• Ability to independently follow up on actions, communicate and connect regularly with Red Hat customers across regions

• Advanced Excel and dashboarding skill is a must have

• Knowledge of Sales force, Learning Management Systems (LMS), Google sheet, Tableau is a plus

• Excellent written and verbal communication skills in English and ability to work with global teams and Red Hat customers

• Ability to work in shifts and outside normal India business hours

• Candidate must be self driven with good time management and problem-solving skills

• Ability to navigate through various internal tools and willingness to learn