Amazon Support Associate Customer Experience Business Trends CXBT 

India, Karnataka, Bengaluru 

455755029

The IT Support Associate will work with our team to provide support for a wide range of IT application and services. You will get the opportunity to work on multiple technologies and services. As an IT Support Associate, you will work in a fast-paced environment, interact with a globally disbursed workforce, and apply your technical knowledge to solve issues that will span multiple IT environments. You will be responsible for processing service requests, tasks, and tickets on hardware, software, OSs, and applications.Key job responsibilities
Windows/Linux OS deployment and support
Provide end user hardware, software, and application support
Perform system and operational tasks for disparate cloud environments
Execute change management and maintenance tasks
Troubleshoot and resolve technical issues, and respond to emergent IT events
Perform software and hardware configuration, provision laptops, install programs, and manage virtual desktops
Respond to technical failures and requests, per on-call schedule
Bangalore, KA, IND

- Bachelor's degree in computer science or equivalent
- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 1+ years of IT Support experience in a production environment
- Knowledge of IT/Networking concept (DNS, TCP/IP, Email, HTTP, HTTPS)
- Experience supporting productivity applications (Outlook, Microsoft Office)
- Experience in PC troubleshooting, deployment, and support
- Excellent verbal and written communication skills

- AWS, Azure, or Google Cloud experience
- Experience supporting end users and applications in an enterprise IT environment
- Windows 10, Windows Server 2016/2019, and Linux experience
- Advanced networking and connectivity troubleshooting skills
- CompTIA A+, CompTIA Network+ certification