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JPMorgan Technical Onboarding Advisors Team Lead Vice President 
United States, Illinois, Chicago 
891942533

Yesterday


As a Client Technical Onboarding Advisors Team Lead in our Treasury Services team, you will lead a skilled team to provide advisory services for complex integrated treasury solutions. You will play a crucial role in enhancing client experiences and driving strategic initiatives. We value teamwork, innovation, and a client-first culture.

Job Responsibilities

  • Lead and manage a team of technical advisors.
  • Set team strategy and collaborate with internal functions.
  • Improve implementation processes and client experience.
  • Manage team capacity and resolve issues effectively.
  • Foster a client-first culture through open dialogue and feedback.
  • Manage client and partner expectations throughout the implementation process.
  • Coach and develop team members to enhance performance.
  • Support client escalations with clear resolution paths.
  • Streamline processes with Operations and Product Management partners.
  • Identify and own business risks and issues.
  • Build strong relationships with key partners in various departments.

Required Qualifications, Capabilities, and Skills

  • Comprehensive knowledge of Treasury Services products.
  • Experience in coaching or mentoring employees.
  • Proven ability to manage conflict successfully.
  • Skills in risk awareness and quality program setups.
  • Excellent interpersonal, organizational, verbal, and written communication skills.
  • Strong presentation and negotiating skills.
  • Strategic thinking and adaptability to change.
  • Experience with ERP systems and Treasury Management Systems.
  • Demonstrated team-building skills and ability to work in a team environment.
  • Microsoft Office Suite experience.
  • Project Management, Payments, and Receivables experience or eagerness to learn.

Preferred Qualifications, Capabilities, and Skills

  • Experience in building teams
  • Ability to work in a diverse and innovative global organization
  • Participation in Business Resource Groups
  • Engagement in community volunteer opportunities
  • Involvement in focus groups aimed at Innovation and Transformation