JPMorgan Technical Onboarding Advisors Team Lead Vice President 

United States, Illinois, Chicago 

891942533

As a Client Technical Onboarding Advisors Team Lead in our Treasury Services team, you will lead a skilled team to provide advisory services for complex integrated treasury solutions. You will play a crucial role in enhancing client experiences and driving strategic initiatives. We value teamwork, innovation, and a client-first culture.

Job Responsibilities

• Lead and manage a team of technical advisors.
• Set team strategy and collaborate with internal functions.
• Improve implementation processes and client experience.
• Manage team capacity and resolve issues effectively.
• Foster a client-first culture through open dialogue and feedback.
• Manage client and partner expectations throughout the implementation process.
• Coach and develop team members to enhance performance.
• Support client escalations with clear resolution paths.
• Streamline processes with Operations and Product Management partners.
• Identify and own business risks and issues.
• Build strong relationships with key partners in various departments.

Required Qualifications, Capabilities, and Skills

• Comprehensive knowledge of Treasury Services products.
• Experience in coaching or mentoring employees.
• Proven ability to manage conflict successfully.
• Skills in risk awareness and quality program setups.
• Excellent interpersonal, organizational, verbal, and written communication skills.
• Strong presentation and negotiating skills.
• Strategic thinking and adaptability to change.
• Experience with ERP systems and Treasury Management Systems.
• Demonstrated team-building skills and ability to work in a team environment.
• Microsoft Office Suite experience.
• Project Management, Payments, and Receivables experience or eagerness to learn.

Preferred Qualifications, Capabilities, and Skills

• Experience in building teams
• Ability to work in a diverse and innovative global organization
• Participation in Business Resource Groups
• Engagement in community volunteer opportunities
• Involvement in focus groups aimed at Innovation and Transformation