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JPMorgan Client Technical Onboarding Vice President 
United Kingdom, England, London 
185162041

Yesterday

As a Client Technical Onboarding Vice President within the Commercial & Investment Bank, you will be responsible for the overall client experience and project management of technical commercial product implementations. Partner with client and internal stake holders to help provide a best-in-class experience. In this role you are often the clients first true experience working with JP Morgan Chase.

Job responsibilities

  • Manage multiple complex payment integration projects at any given time, prioritizing tasks, resources and stakeholders across time zones
  • Support clients in migrating from various TMS or updating their payment formats (e.g. SWIFT to ISO XML) in line with evolving industry standards and regulatory requirements
  • Scope client requests and translate business requirements into detailed technical specifications for treasury services
  • Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations
  • Own the product implementation and training experience for your assigned clients
  • Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
  • Work with partners in Operations and Product Management to streamline processes
  • Identify instances of business risk and show ownership of issues when they arise
  • Use Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tool for status updates and document repository
  • Demonstrate creative problem solving and judgement and be empowered to escalate when necessary

Required qualifications, capabilities, and skills

  • Applicable experience and a passion for delivering a consistent, stellar client and partner experience
  • Technical project management experience or experience with complex treasury implementations and comfort in a fast paced, dynamic client-facing environment
  • Ability to clearly communicate, partner, and influence others to a common goal
  • Exhibit adherence to policy and procedures and meet or exceed established SLA
  • Comfort in using technology such as WebEx, Zoom, and other collaboration tools for enhanced client discussions
  • Experience in coaching or mentoring employees and proven ability to successfully manage conflict
  • Strategic thinking with the ability to adapt to change
  • Microsoft Office Suite experience and project Management, Payments and Receivables experience
  • Technical Consulting or business analysis experience in the Enterprise Resource Planning (ERP), systems integration or Application Programming Interface (API) space
  • Exceptional verbal and written communication skills, with the ability to present technical solutions to both technical and non-technical audiences

Preferred qualifications, capabilities, and skills

  • Bachelor’s Degree
  • Passion for learning new operating models, technologies, and industry trends
  • Technical client consulting experience to support technical roles
  • PMP or other Project Management Certifications