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The role reports to the Director of Workplace, EMEA based in London.
The role:
Directly lead and inspire the Workplace Operations & Experience teams who oversee all building operations, moves, adds or changes, front office, corporate logistics, events support, and small construction & engineering projects.
You’re required to understand all the moving business parts in the market and share the relevant context with your team and functional partners to help them deliver their best work
Ensure business needs are fully understood and we are proactively delivering an overall EO (Enterprise Operations) strategy that supports business objectives.
Possess a deep curiosity about the business, colleagues and team to build effective relationships and business solutions where needed.
Develop and manage a strong communication strategy on all levels to ensure cohesive stakeholder engagement across the business, sharing any process change, service enhancement or workplace related impacts to the business.
Build and lead your team in a way that ensures our real estate assets are able to support operations without business interruption.
Proactive financial management of workplace and real estate costs to ensure Netflix money is being spent wisely.
Partner with Portfolio Management, Program Delivery and Security sometimes across different time zones.
Responsible for the Environmental, Health and Safety compliance and risk mitigation for the office.
Collaborate & align with cross functional partners such as, Talent, EHS, AV, Ntech Ops, Events, Internal Comms to ensure we are constantly providing a frictionless, safe & secure workplace and responding to incidents that will occur 24/7.
Role profile:
Ability to lead and grow in-house workplace teams sometimes working across multiple sites.
Strong focus on senior stakeholder engagement and ability to build relationships at all levels throughout the business.
Passionate about creating a great place of work and collaboration for employees & visitors.
Strong working knowledge of technical building operations and a view as to what great looks like.
Strong people and organizational leadership skills.
Ability to influence decisions of key stakeholders, internal clients, and external vendors.
Ability to make strategic decisions and implement innovative ideas in a fast paced and complex environment.
Ability to partner closely with Finance, Talent and other key support teams.
Ability to understand and translate business requirements into service needs and deliverables.
Ability to present your ideas, gain buy-in and take on feedback to adjust where needed
Requirements:
Proven leadership experience in managing high-performing teams and a crazy focus on excellence.
5+ years of experience in a similar role, including managing corporate buildings and leading teams across various functions.
An innovative mindset with the ability to drive exceptional workplace services and operational improvements.
Strong experience in vendor management, stakeholder communication, and multi-location leadership.
Fluency in English is a must, any additional languages are a plus.
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