SAP ECS Global Engagement Support Lead 

Spain, Catalonia 

885285378

The Role:

· Ensure quality and consistency of GES supported tasks across all ECS regions.

· Actively lead strategic alignment with supplier to review processes, areas of improvements, and drive demand management conversations.

· Represent GES unit in regular SteerCo meetings with ECS L2.

· Regularly track and report on efficiency gains brought to ECS by GES supported tasks, review processes and work hand in hand with GCE ECS Automation Hub to ensure long-term efficiencies and scalability for ECS.

· Connect on a regular basis with CDM, TSM, and dCEM role owners – as well as process owners - to ensure GES-supported tasks are optimal.

· Actively lead the GES demand management, provide regular status of initiatives to ECS Leadership Team.

· Collect feedback from the Regions and drive necessary improvements.

· Own GES SOPs and WIs, and ensure proper alignment with customer facing role owners.

· Lead and coordinate necessary roll out and KT sessions of GES related topics to the wider ECS audience.

Experience (Role Requirements):

We are looking for a highly motivated person with minimum 10+ years of experience in SAP. The candidate needs to excel in planning, analysis, and communication. In particular:

· Experience leading teams and working with cross-functional units is a must

· Experience interacting with Global Executives

· Negotiation and prioritizing the initiatives with business outcomes in mind

· Candidate must have financial acumen and should be able to track efficiencies and communicate to all stakeholders including Senior Executives

· Flexibility to lead a team with diverse culture and different time zones (Asia, Europe, and Americas)

· Proven experience in Project Management

· Deep understanding of Cloud-related topics

· Vast understanding of SAP and the different organizations

· Experience in transformation programs from kick off to implementation, with posterior tracking of efficiencies, reporting, and continuous improvement

· Proven track of working with customer facing roles and great understanding of Cloud processes, customer experience, and automation

· Consulting experience

· Comfortable working in a fast paced organization and handling challenging situations

· Successful track of proposing and implementing process and organizational improvements

· Customer-centric mindset – Experience in engaging with customers, especially influencing senior executives from diverse cultures

· Ability to work under stressful situations

· Excellent internal and external stakeholder management, presentation, and communication skills

· Analytical thinking and decision-making ability; ability to drive change, including influencing skills

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