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AlignTech Global CX Lead 
Spain, Community of Madrid, Madrid 
698135040

18.08.2024

changing lives.

In this role, you will…

  • Assisting and executing strategies for enhancing customer experience across Align Technology.
  • Identifying opportunities for ongoing improvement in customer experience across the company.
  • Influencing strategic decision-making by providing customer insights and representing the customer at internal/external forums and strategic committees.
  • Leading, planning, and coordinating initiatives to design customer experience enhancements, from initial discovery to proposing potential solutions and overseeing implementation after approval by relevant stakeholders.
  • Establishing and managing best practices and global sharing to clearly illustrate enhancements made to customer experience.
  • Collaborating with internal stakeholders to integrate customer experience improvement into the daily operations and promote innovation in customer experience.
  • Prioritizing, designing, and supervising the implementation of service enhancements aligned with strategic goals.
  • Modeling customer experience based on industry best practices and innovative trends.
  • Cultivating a culture of innovation focused on delivering added value to customers.

In this role, you’ll need …

  • 7-10 years experience in Customer Experience or service management role
  • CX Design & process journey mapping asset
  • Organisation and Leadership experience
  • Project Management
  • Service Design
  • Commerical and Marketing background is preferred
  • Strong business ( Commercial) acumen and technical understanding.
  • Feel comfortable in leading challenging company initiatives.
  • Demonstrates exceptional customer experience by exhibiting excellent problem-solving and troubleshooting skills.
  • Good communication skills.
  • Ability to handle multiple tasks and prioritize work.
  • Project management skills
  • Experience fromchange management