Amazon Hardware Support Engineer MSP CX 

Spain, Community of Madrid, Madrid 

286731921

You will develop and implement standard operating procedures, performance metrics, and feedback mechanisms to enable the MSP CX team to effectively scale. You will work closely with a technical support team and regional support managers to build a cohesive team responsible for the safety, reliability, and performance of emerging robotics technology. You are also expected to be able to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required.Key job responsibilities
- Provide on-site support for new product implementations, upgrades, routine hardware audits, and troubleshooting for advanced robotics systems.- Identify, analyze and resolve mechanical and system issues across the MSP product suite.
- Design and implement electro-mechanical tools and fixtures to support deployed and new products .
- Develop and implement proactive monitoring tools to measure the safety, reliability, and performance of advanced robotics systems.
- Develop and implement diagnostic tools to minimize troubleshooting and machine downtime.- Develop and implement preventative maintenance procedures and training content for advanced robotics systems.- Develop and implement systems and processes for spare parts management.
- Conduct safety, ergonomic, and risk assessments on MSP products and tools and preventative maintenance procedures.
- Produce daily and weekly reports on the safety, reliability, and performance of the products in the MSP product suite.
- Provide requirements and “voice of the customer” feedback to development and support teams.
- Up to 75% travel expected.

Experience in technical support with mechatronic or robotic systems.
Knowledge and/or experience working with statistical analysis tools, data visualization, and program management.
Experience in leading or supporting disciplined technical problem-solving.
Experience in ownership or contribution to system-wide processes such as 8D, 5-Why, Fishbone, FMEA, or comparable root cause analysis methodologies.
Excellent communication skills with the ability to articulate complex technical issues.
Ability to manage multiple high-priority tasks simultaneously.

Knowledge and or working experience in dealing with big data.Familiarity with PLC programming.Familiarity with industry standard CAD & FEA design tools, industry trends, and design for supportability.Experience creating and implementing scalable standard operating procedures, performance metrics, and feedback mechanisms.Experience managing new hardware implementation projects.