Amazon Hardware Support Engineer MSP CX 

Germany, North Rhine-Westphalia, Dusseldorf 

303307777

You will develop and implement standard operating procedures, performance metrics, and feedback mechanisms to enable the MSP CX team to effectively scale. You will work closely with a technical support team and regional support managers to build a cohesive team responsible for the safety, reliability, and performance of emerging robotics technology. You are also expected to be able to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required.Key job responsibilities
- Provide on-site support for new product implementations, upgrades, routine hardware audits, and troubleshooting for advanced robotics systems- Identify, analyze and resolve mechanical and system issues across the MSP product suite
- Design and implement electro-mechanical tools and fixtures to support deployed and new products
- Develop and implement proactive monitoring tools to measure the safety, reliability, and performance of advanced robotics systems
- Develop and implement diagnostic tools to minimize troubleshooting and machine downtime- Develop and implement preventative maintenance procedures and training content for advanced robotics systems- Develop and implement systems and processes for spare parts management
- Conduct safety, ergonomic, and risk assessments on MSP products and tools and preventative maintenance procedures
- Produce daily and weekly reports on the safety, reliability, and performance of the products in the MSP product suite
- Provide requirements and “voice of the customer” feedback to development and support teams
- Up to 75% travel expected

• BS in Engineering (Mechanical, Electrical, Industrial, or related field)
• 3+ years designing, deploying, or supporting mechatronic or robotic systems
• Knowledge and/or working experience with statistical analysis tools, data visualization, and program management
• Experience leading disciplined technical problem-solving
• Experience with 8D, 5-Why, Fishbone, FMEA, or comparable root cause analysis methodologies
• Excellent communication skills with the ability to articulate complex technical issues
• Ability to manage multiple high-priority tasks simultaneously

• Knowledge and or working experience in dealing with big data
• Familiarity with PLC programming
• Familiarity with industry standard CAD & FEA design tools, industry trends, and design for supportability
• Experience creating and implementing scalable standard operating procedures, performance metrics, and feedback mechanisms
• Experience managing new hardware implementation projects