SAP Senior Digital Customer Success Manager - 

India, Karnataka, Bengaluru 

884726508

What you'll do

• Build executive relationships and earn trusted advisor status with customers.
• Identify new opportunities for customers to leverage new or expanded SAP solutions.
• Mitigate churn through a strong focus on Adoption & Consumption.
• Identify sales leads and support sales in expansion and upsell efforts.
• Manage through crisis and de-escalate customer situations.
• Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions.

What you bring

• Executive presence and relationship building skills.
• Knowledge of business models, strategies, and line of business processes.
• Proven ability to handle difficult customer situations and discuss complex issues with customer executives.
• Experience with cloud software solutions and delivery models.
• Expert level domain expertise.
• Ability to apply risk-mitigation strategies to customer situations.
• Knowledge of SAP solutions portfolio and the business processes they enable.
• SAP Business Suite certification.
• Some technical understanding to address technical issues with customers.
• Bachelor's degree or equivalent required.
• Experience in business software.
• Knowledge of SAAS and IAAS processes.
• Strong program/project management and governance skills.
• Relationship-driven mindset with excellent verbal and non-verbal communication skills.
• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.
• Location: Barcelona.
• Fluency in English essential, fluency in German is a strong advantage.

You will work closely with SAP Regional leadership and account teams. You will also coordinate internal SAP and partner resources to ensure value delivery.

Skills you’ll use

• Professional Skills
  • Business Acumen.
  • Complex Problem Solving.
  • Effective Communication.
  • Customer Orientation.
  • Establish Trust.
  • Influencing Skills.
• Tech Industry & SAP General Skills
  • Key Performance Indicators (KPIs).
  • Artificial Intelligence.
  • Software-as-a-Service.
  • Technology Innovation.
  • SAP Cloud Suite Portfolio.
  • RISE and GROW with SAP.
• Role Specific Skills
  • Customer Value Journey Alignment.
  • Account Governance.
  • Account Strategy.
  • Customer Success Management.
  • Customer Retention.
  • Relationship Building.
  • Technology Solution Adoption.
  • Overcoming Objections.

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