Finding the best job has never been easier
Apple Enterprise Senior Technical Support Engineer Network Specialist United States, Texas, Austin 88278491
01.06.2024
Share
Description
Key responsibilities include: Up-to-date and thorough knowledge of:Commercial networking software and/or hardware productsLink-layer technologies (e.g. Ethernet, Wi-Fi, Cellular, etc.)IP protocol suite and routing (including IPv6)Wi-Fi router conceptsNetworking stack implementations (e.g. BSD, Linux/Android, etc.)System level and network troubleshooting skills
Key Qualifications
- 12+ years in a senior technical escalation support role.
- Experience serving as the technical point of contact for critical issues from corporate, education, and government customers.
- Experience responding to critical customer-facing and internal executive-level issues.
- Good interpersonal, written and oral communication skills in stressful or ambiguous situations with an ability to communicate effectively with both technical and non-technical partners.
- Possess an understanding of fundamental network areas such as TCP/IP, TLS, certificate trusts and the process by which devices perform Wi-Fi association.
- Deep technical understanding and industry-recognized certifications in one or more of the following areas: Networking, Wi-Fi and End-point protection.
- Deep technical understanding in the following networking areas: Wi-Fi (802.1x), VPN (IKEv2, SSL, etc.), network extensions, or proxies.
- Ability to effectively participate and lead conference calls with a large mixed audience.
- Ability to navigate complex issues that involve several network technologies and how they may relate to one another.
- Familiarity with large Apple device deployments and device management.
- Experience with Microsoft services used by our customers using native applications running on Apple hardware is a plus.
- Proven track record of collaboration, facilitation, problem solving, leadership, and partnership management.
- Act independently to determine methods and procedures on new duties or objectives.
- Work on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.
- Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results.
- Create formal networks involving coordination among groups.
- IP routing tables, networking infrastructure, firewalls, security software, preferred.
Education & Experience
Bachelor's degree or equivalent experience in a technical field such as computer science, engineering, or information technology.
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
These jobs might be a good fit
