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Apple Enterprise Technical Support Engineer United States, Texas, Austin 330543921
12.09.2024
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Description
You will publish and maintain technical resource documents, analyze logs and data, propose solutions to operational challenges, and perform other operational duties within the department. You will be a strong customer advocate and deliver excellent service to contribute to our overall customer satisfaction goals. You will need excellent general knowledge of networking and server administration, with strong technical foundation in troubleshooting theory and skill. Having validated experience with iOS, Windows, or Unix, administration is ideal. Your work will require researching, investigating, and providing high-quality responses to technical inquiries.Self-motivation, flexibility, and willingness to accept additional responsibilities as they develop is vital, as well as, maintaining and continually developing an authoritative knowledge of diverse technologies. Be able and willing to pursue new roles, accept new assignments, and take on additional responsibilities as needed.You will have proven professional maturity by meeting or exceeding established goals including attendance and any other critical metrics.
Minimum Qualifications
- 1+ years experience as a Senior AppleCare SPS Business and Education Advisor, AppleCare Deployment Program Specialist Advisor, or equivalent experience required.
- 1+ years experience investigating, diagnosing, and resolving complex technical support cases.
- Advanced knowledge of macOS, iOS and Apple hardware.
Preferred Qualifications
- iOS deployment with Apple Business Essentials and/or 3rd party Mobile Device Management understanding desired.
- Experience with integrating, aiding support for and troubleshooting Apple products in multifaceted environments.
- Experience using client and device management tools such as Mobile Device Management software and supporting and troubleshooting Microsoft and UNIX operating systems and directory services.
- Knowledge of UNIX command-line, scripting, backup/restore operations, network storage troubleshooting a plus.
- Senior-level department server administration experience is a plus.
- Deep technical understanding and industry-recognized certifications in one or more of the following areas: Networking, Wi-Fi, and End-point protection.
- Ability to collaborate with management, peers, and cross-functional teams to achieve collective goals.
- Self-starter with excellent customer service skills and an advanced ability to interface with enterprise-level customers.
- Good interpersonal, written, and oral communication skills in stressful or ambiguous situations with an ability to communicate effectively with both technical and non-technical partners.
- Ability to work on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.
- Makes space to listen, learn, and amplify diverse perspectives and experiences.
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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