Microsoft AI Business Process Sales Service Solution Engineer SE - German Speaker 

Taiwan, Taoyuan City 

879479448

SME&C is more than a sales organization—

Job PurposeIn this role you will be theDACH segmentand engineering.

will lead AI transformation engagements with a focus on Sales and Service domain. Your role involves owning the technical win strategy and supporting AI Business Process Sales Specialists (SSP) by forming strong relationships with C-Suite executives, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs) such as CIOs, CTOs, and IT Leaders. You will help them achieve their goals for product, roadmap, and competitive discussions to secure technical decisions.

In this role you will advance pipeline bythe Solution Specialist in qualifying the deal, developing the/Technical Decision Makerare responsible fordesigning the solution and delivering an industry-aligned demonstration to the customer. You will engage partners for co-sell and implementation considerations, engineering towith emerging technologies andfor deal supportThe demo will focus on solving the technical proof requirements while highlighting our business value and competitive differentiators and should result in securing the customer’s solution design endorsement.

You will develop relationships with themakers andare responsible forsharing your technical, industryand best practices with your peers.

Required Qualifications

• Demonstrated technology-related sales or account management experience
  • ORBachelor's Degree in Computer Science, Information Technology, or a related field with demonstrated technical pre-sales or technical consulting experience
  • ORMaster's Degree in Computer Science, Information Technology, or a related field with demonstrated technical pre-sales or technical consulting experience
  • ORequivalent experience

• Deep understanding of Sales and Service Dynamics 365 solutions such as Sales, Customer Service, Contact Center, Customer Insights, Field Service, D365 Line-of-Business AI Agents, and Low Code offerings like Copilot Studio

• Broad understanding of commercial cloud offerings, ideally including Microsoft’s Dynamics 365 portfolio, as well as awareness of competitors and related ecosystems

• Fluent in German AND English.

Additional Qualifications

• Expert knowledge and proven experience selling into one or more industries such as Financial Services, Manufacturing, Healthcare, Retail, or Government

• Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer’s solution design endorsement.

• Own the technical win strategy for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to translate their priorities and goals to solution vision by addressing business challenges, prioritized with business value and by leveraging deep Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights, and LOB AI Agents) and Copilot Studio expertise to secure technical decision.

• Lead proof-of-Concept engagements for high-priority scenarios, documenting POC outcomes and mapping customer solution requirements. Translate these findings into detailed technical plans – including migration pathways to D365, recommended migration tools – with clear milestones and risk mitigation strategies, captured in a Technical Close Plan for seamless hand-off to SI partners.

• Showcase Microsoft’s unique value in AI-powered business process D365 solutions to win technical decisions against major competitors (e.g. Salesforce, Oracle, IFS, ServiceNow, Amazon Connect). Anticipate and address technical blockers – such as AI-related compliance, privacy, or security concerns – early in the sales process, developing mitigation plans that instill confidence in D365 solutions. Drive proof-based differentiation (architecture design sessions, pilot deployments) to highlight how Dynamics 365 meets customer needs better than the competition, ultimately improving win rates and displacing incumbent solutions.

• Leverage the Microsoft partner ecosystem to enhance and scale solution delivery from early stages to assist with complex demos, POCs, and solution builds, ensuring their industry or domain expertise complements the sales strategy. Orchestrate co-selling and co-innovation with partners (including FastTrack, and ISV providers).

• Work closely with the Customer Success Unit (CSU)/Partners to ensure customers realize value from their Dynamics 365 investments. Secure a clear deployment plan for every deal, including agreed success metrics and adoption milestones. Drive early adoption of high-value, consumption-based features like Copilot Studio and Dynamics 365 AI Agents by capturing usage intent during pre-sales and incorporating it into the Technical Close Plan.

• Commit to ongoing professional development to maintain expert-level product knowledge and strategic sales skills. Complete 100% of required training and certifications by the designated deadlines, demonstrating a willingness to grow and adapt with Microsoft’s innovations. Achieve at least Level 200 proficiency in consultative selling approaches and Level 400 mastery of Dynamics 365 solutions for key workloads (Sales, Service, Field Service, etc.), enabling you to fluently bridge executive business discussions and deep technical dialogues.