IBM Digital Media Analyst Sprinklr skill 

India, Karnataka, Bengaluru 

878169194

• Platform Management:

• Administer and configure Sprinklr platform settings to align with the organization’s social media goals.
• Stay updated on the latest Sprinklr features and functionalities and recommend updates to enhance efficiency.

• Data Analysis:

• Analyze social media data using Sprinklr analytics tools to derive actionable insights.
• Generate reports and dashboards to measure the performance of social media campaigns and activities.

• Campaign Execution:

• Plan, implement, and manage social media campaigns using Sprinklr tools.
• Collaborate with marketing and content teams to ensure campaigns align with overall business objectives.

• Community Engagement:

• Monitor and engage with the online community through Sprinklr’s listening and response features.
• Respond to customer inquiries and comments in a timely and professional manner.

• Collaboration:

• Work closely with cross-functional teams, including marketing, customer service, and product development, to integrate social media strategies into overall business initiatives.

• Training and Support:

• Provide training and support to internal teams on using Sprinklr effectively.
• Stay informed about industry best practices and share insights with the team.

• Quality Assurance:

• Ensure the accuracy and quality of content published through Sprinklr.
• Implement and maintain governance policies to uphold brand standards and compliance.

• Problem Resolution:

• Identify and troubleshoot any issues or challenges related to Sprinklr usage.
• Collaborate with Sprinklr support or IT teams to resolve technical issues.

• Performance Measurement:

• Establish key performance indicators (KPIs) and monitor the success of social media initiatives.
• Make data-driven recommendations for improvements and optimizations.

• Stay Informed:

• Stay abreast of industry trends, social media algorithms, and emerging technologies.
• Continuously seek opportunities to improve and innovate social media strategies through Sprinklr.

Required Technical and Professional Expertise

• Proven experience in social media management, with a focus on Sprinklr.
• Strong analytical skills and the ability to interpret social media data.
• Familiarity with social media trends, platforms, and best practices.
• Technical proficiency in using Sprinklr tools and features.
• Understanding of customer experience and engagement strategies

Preferred Technical and Professional Expertise

• Excellent communication and interpersonal skills.
• Problem-solving and multitasking abilities.