Citi Group CTSM KL – Social Media Surveillance Senior 

Malaysia, Kuala Lumpur 

877548350

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Citi Global Wealth (CGW)

We’re currently looking for a high caliber professional to join our team as S, (Internal Job Title: Compl Bus Control Intmd Analyst - C11) based in Kuala Lumpur, Malaysia.Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• (Optional) We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

Key Responsibilities:

• Review and disposition of surveillance alert for social media generated as per the surveillance and Wealth Social Media procedures.
• Document exception findings, tracking of corrective actions, follow up and remediation.
• Prepare trend analysis and surveillance reports for management reporting.
• Continuously seek process improvement to enhance efficiency of the surveillance monitoring process, and to address process / compliance gaps.
• Interpret data and results based on the analysis of information and application of professional judgement.
• Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow / process.
• Provide guidance and training to new hire and junior team members as needed.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Minimum 3 to 5 years of experience in performing surveillance reviews for Wealth Management or in Compliance/Controls related role within financial institution experience required.
• Preferred: Excellent domain knowledge in Wealth Management
• Preferred: Strong knowledge around social media platforms
• High level knowledge of related to industry standards and practices.
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Self-motivated and detail oriented.
• Proven organization and time management skills.
• Demonstrated problem-solving and decision-making skills.
• Good English language skills required.
• Bachelor’s degree/University degree or equivalent experience

Time Type:

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