Citi Group CTSM KL - Investments Insurance Sales Surveillance 

Malaysia, Kuala Lumpur 

461171389

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Citi Global Wealth (CGW)

We’re currently looking for a high caliber professional to join our team as MYS CTSM KL - Investments and Insurance Sales Surveillance Senior Analyst (Hybrid) , (Internal Job Title: Compl Bus Control Intmd Analyst - C11) based in Kuala Lumpur, Malaysia.Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• (Optional) We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

Sales Surveillance senior analyst is responsible to review alert generated for Investment, Insurance, FX and Mortgage. The review process is critical to detect undesirable behavior, inappropriate sales practice, breaches of sales processes, etc. The review process will involve data / trend analysis, review reports / documents, listen to voice logs and chat monitoring involves supervising the chat conversation. In addition, investigations will involve analyzing client behaviors based on client KYC, investment/transaction behavior and account information on client as updated and available in the bank systems. You will need to report and document review findings, track corrective action, and do follow-up.

Key Responsibilities:

• Review and disposition of surveillance alert / call monitoring generated as per the surveillance / call monitoring procedures / chat monitoring procedures. Investigations will involve document/ call reviews/ chat monitoring, analyze client behaviors based on client KYC, transactions, account information, customer surveys etc.
• Document exception findings, tracking of corrective actions, follow up and remediation.
• Prepare trend analysis and surveillance reports for management reporting.
• Report and document the Quality of Work report of Sales Representatives.
• Continuously seek process improvement to enhance efficiency of the surveillance monitoring process, and to address process / compliance gaps.
• Perform financial, statistical, and operational studies using analytical skills and knowledge of data analysis tools and methodologies.
• Interpret data and results based on the analysis of information and application of professional judgement.
• Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow.
• Resolve varied and complex issues using professional judgment, discretion, and business expertise.
• Provide guidance and training to new hire and junior team members as needed.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Minimum 3 to 5 years of experience in conducting surveillance review for Wealth Management and Insurance transactions or in Compliance/Controls related role within financial institution experience required.
• Preferred: Excellent domain knowledge in Wealth Management and Insurance products.
• Subject Matter Expert for multiple retail bank products in the analysis of alerts and investigation of transactional activities to detect any suspicions of Wealth Management and Insurance transactions.
• Proficient in Microsoft Office.
• High level knowledge of related to industry standards and practices.
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Self-motivated and detail oriented.
• Proven organization and time management skills.
• Demonstrated problem-solving and decision-making skills.
• Cantonese language reading and listening skill is mandatory.
• Bachelor’s degree/University degree or equivalent experience

Time Type:

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