Citi Group CTSM KL - Sales Surveillance Analyst Wealth Management 

Malaysia, Kuala Lumpur 

336826561

Citi Global Wealth (CGW)

We’re currently looking for a high caliber professional to join our team as(Internal Job Title: Compl Bus Control Analyst 2 -C10) based in Kuala Lumpur, Malaysia.Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• (Optional) We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

• Review and disposition of alert triggers based on investigation results; investigations could involve document/ call reviews, analyze client behaviors based on client KYC, account info, customer surveys etc.
• Document exception findings, tracking of corrective actions and its completion at individual alert level and at review level.
• Prepare trend analysis and surveillance reports for management reporting.
• Provide feedback and coaching on correct phone sales process to Sales Representatives.
• Provide consultations to other internal departments on sales process and branch operational matters
• Report and document the Quality of Work / Exception / Observation report of Sales Representatives.
• Continuously seek process improvement to enhance efficiency of the surveillance monitoring process, and to address process/ compliance gaps.Review and update of policies and unitprocedures.Implementationof processes and procedures as per the compliance and business requirements.
• Updates documentation, and communicating / training new processes and procedures to business partners.
• Monitor work progression ensuring completion of assignments by requested due date.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparent
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• At least 4 - 6 years of relevant experience
• Experience in data analysis and problem solving with acute attention to detail.
• Demonstrated organizational and follow-up skills; ability to multi-task and maintain composure in a high-volume environment.
• Excellent time management skills, effective communication skills (written and verbal) and proven analytical/problem solving abilities.
• Proficient in Microsoft Office.
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
• Self-motivated and details oriented.
• Prior experience in sales, compliance or controls would be an advantage

Time Type:

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