Boston Scientific Tech Sales Support Specialist 

United States, Minnesota 

877223864

Your Responsibilities will Include:

• Provide 24x7 global industry-leading technical support to customers via multiple communication pathways (phone, fax, email, etc.).
• Analyze and assess product operation and make recommendations for optimal device management.
• Educate, support and train customers through phone consultation, training programs, written correspondence, and general field assistance.
• Document and evaluate customer inquiries, comments, and concerns.
• Achieve and maintain proficiency in market-released and future products. Basic knowledge of clinical products.
• Create relevant technical publications and reference materials.
• Maintain up-to-date general industry knowledge.

Required Qualifications:

• HS Degree is required with some post-secondary training (i.e. IT, Medical Certifications, or Associate's Degree).
• Medical or IT background.
• Technical Call Center experience.
• Strong communication and troubleshooting skills.
• Must work well in a team environment.
• Demonstrates strong documentation practices.

Preferred Qualifications:

• Fluent in Spanish.
• 4 year degree.
• Rhythm Management product and technical/clinical support knowledge is highly preferred.

Maximum Salary: $ 94000

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.