Boston Scientific Senior Tech Sales Support Specialist EP 

United States, Minnesota 

434729659

Your responsibilities will include:

• Provide top technical and clinical support to U.S. Boston Scientific Electrophysiology (EP) field staff and internal clients through various channels (phone, chat, email), Monday–Friday, for an eight-hour shift during the hours of 6:30am–5:00pm CST

• Handle stressful inquiries/situations to ensure positive results

• Assess product performance and recommend system improvements using advanced troubleshooting and in-depth product and clinical expertise

• Train and support EP personnel via calls, written communications, and field assistance

• Document and evaluate inquiries, comments, and concerns; identify quality-related product complaints

• Maintain proficiency in all current and upcoming products plus industry knowledge, including investigational studies

• Lead, coach, review work, and mentor less experienced or new staff

• Develop business processes, maintaining the knowledge base, and creating peer training materials

Required qualifications:

• At least three years of direct experience in Electrophysiology (EP) or relevant clinical practice, with a strong familiarity with FARAPULSE and OPAL technical and clinical troubleshooting

• Proven expertise in technical problem solving, coupled with a demonstrated commitment to advocating for and empathizing with our U.S. Boston Scientific Electrophysiology (EP) field personnel and internal customer

• Extensive experience in troubleshooting and providing clinical guidance within an Electrophysiology (EP) laboratory setting

• Ability to work independently with minimal supervision, maintain organization, and consistently deliver results on schedule

• Exhibits adaptability and flexibility, effectively contributing to a newly established team within a rapidly expanding division

• Able to work with ambiguity and incomplete information

• Recognizes opportunities for improvement and recommends effective solutions

• Displays enthusiasm for Electrophysiology (EP), acknowledging the positive impact our products have on both patients and healthcare professionals

• Successful remote work from a dedicated home office; remote experience preferred

Maximum Salary: $ 156900

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.