Boston Scientific Technical Sales Support Specialist 

United States, Minnesota 

351775930

The Technical Sales Support Specialist I position requires the ability to work 10am-7pm CST and 9am-6pm CST.

Your Responsibilities Include:

• Troubleshoots technical problems to determine the root cause while providing the client with timely status updates until resolution.
• Become a software expert in your assigned software application(s).
• Demonstrate responsiveness and sense of urgency in all customer interactions
• Document tickets and customer interactions using issue tracking system.
• Supports QMS requirements related to compliant customer Vigilance and MDR compliant handling.
• Participates in the creation and maintenance of a Support knowledgebase content.
• Research issues by collaborating with other internal resources when a solution is not readily available.
• Advocate for customers by coordinating and communicating suggestions for software enhancements
• Supports equipment set-up needs, account specific application configurations, and trains healthcare professionals in the use of Preventice products.
• Participates as an important member of the Customer Service Team (which includes Director of Customer
• Service, Managers of Customer Service and other Customer Service Team Members)
• Develop and deliver training and troubleshooting documentation to support medical device development programs, clinical investigations and product launch programs.
• Reports system malfunctions or performance issues to appropriate Preventice Support personnel and outsourced providers; and works to support the correction of such deficiencies while informing stakeholders of the corrective status.
• Provides support for internal teams including clinical trials, deployment services, marketing, and sales.
• Assists the System Test team in conducting validation and verification activities.
• Works to achieve the day-to-day Customer Service Team’s quality objectives and goals.
• Effectively communicates with Technical Support Lead and other team members to coordinate program objectives.
• Ability to travel to customer site to resolve issues or deliver training.
• Performs requisite administrative tasks, including but not limited to preparing reports, scripts, procedures, and other necessary documentation.

Required Qualifications:

• University degree or the equivalent combination of education and experience required
• 1-2 years customer facing role experience.

Preferred Qualifications:

• Proficiency with MS Office (Word, Excel and PowerPoint)
• Effective communication skills, including listening, writing, and speaking
• Strong time management skills and ability to effectively manage multiple priorities
• Strong analytical, problem-solving, and interpersonal skills
• Ability to translate customer requirements into product functionality and design
• Ability to work independently and integrate into a team environment
• Experience providing customer support for software applications
• Experience conducting training for existing customers or prospects
• Ability to lead training sessions with confidence
• Previous experience within software industry or clinical research is preferred

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.