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US Bank RCA Professional Category Corporate Functions United States, Minnesota, Minneapolis 870565418
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ESSENTIAL FUNCTIONS:
Ensures thorough and timely response and research to complaints that are escalated to members of U.S. Bancorp’s Managing Committee, Board of Directors, Government Relations, Media/Public Relations, and issues received from government agencies.
Advises business lines in preparing customer correspondence and reviews to ensure that it is fair, accurate, respectful, and empathetic to our customer’s specific situation. Establishes issue priority, and sensitivity. Considers Bank reputation in addressing issues.
Minimize risk to U.S. Bancorp by diffusing aggressive customers’ potentially harmful statements and/or actions by resolving complaints with a level of diplomacy and fairness representative of senior management.
Analyzes and interprets requests from customers, legislators, and regulatory agencies to determine the best resource for research.
Understands complex issues and coordinates resolution of same across multiple business lines, some with varying perspectives, and seeks the appropriate course to follow for the organization rather than for any one individual business line, considering the possible impact our response may have on the corporation as a whole.
Maintains knowledge of products and services offered in multiple business lines. Keeps informed of new of changing developments, products, services, or ideas that would affect operations.
Research categories of sensitive customer complaints or issues regarding the organization’s products or services, and ensures resolution is communicated to customer with the highest degree of professionalism.
Actively ensures compliance with the U.S. Bank Code of Ethics and Anti-Money Laundering, Bank Secrecy Act, Information Security, and Suspicious Reporting requirements, policies and procedures
Establish and maintain strong communication and working relationships with all levels of management in the individual Lines of Business.
Recommends and/or adheres to changes to products, processes, or procedures to improve service, efficiency, and overall benefit to the organization and our customers.
Ensures team adheres to process and procedures including to appropriate and timely logging and tracking status of all issues on a tracking database. Secures all supporting documentation in a central retention location for future reference.
Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Typically 2+ years of applicable experience
Preferred Skills/Experience
- Intermediate knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
- Intermediate understanding of the business line’s operations, products/services, systems, and associated risks/controls
- Basic knowledge of Risk/Compliance/Audit competencies
- Strong analytical, process facilitation and project management skills
- Effective presentation, interpersonal, written and verbal communication skills
- Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations
**We are hiring in the following locations:
- Minneapolis, MN
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $71,400.00 - $84,000.00 - $92,400.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.These jobs might be a good fit
