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As a Manager of Process Management, you will lead a small team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time.
General Responsibilities:
Day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, and management; make final recommendations for approval on changes
Designing and producing metrics used to measure efficiency and effectiveness
Driving process improvements aligned with desired customer outcomes
Identifying and executing opportunities to create amazing associate and customer experiences aligned with desired outcomes
Analyzing, identifying, and correcting data issues with systems used or owned by a department
Gaining alignment from leadership and tracking Experience strategic initiatives
Influencing leaders across the Experience and the Organization to adopt identified process improvement opportunities
Providing subject matter expertise on high visibility processes and project when representing the department in projects and other meetings
Managing audit, exam and assessment reviews of processes while partnering with Legal, Compliance and the Risk Office
Managing and leading a small team of associates
Coach and train junior Process Manager levels on processes, performance targets and goals
The Successful Candidate Will:
Possess excellent organizational skills and the ability to be goal/execution-oriented
Demonstrate strong communications proficiency, including across teams and organizations, and have experience utilizing oral and written communication skills along with presentation skills.
Have the ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive issues to completion.
Be able to react seamlessly to change in priorities and delivery focus
Be self-motivated
Be capable of balancing strategy and tactical delivery
Execute a strategic approach to all things especially process and operations
Be a solid problem solver
Communicate effectively with direct reports, leadership and executives
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 3 years of experience in Process, Project or Risk management
At least 1 year of experience in People management
Preferred Qualifications:
Bachelor’s Degree
5+ years of experience in Process, Project or Risk management
3+ years of experience in People management
3+ years of experience in Relationship management
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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