Capital One Process Management Principal Associate - Auto Finance 

United States, Texas, Plano 

762266684

As a Principal Process Manager, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each and every time. The Principal Process Manager will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices.

General Responsibilities:

• Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives

• Collecting data and information, using analytics and reporting to provide transparency to senior leadership and executives

• Identify and implement process improvements driving issue resolution and risk mitigation activities

• Monitor and refresh business metrics, including investigating root cause where metrics are below established thresholds

• Tracking and resolving process breakdowns

• Working with Pod Leaders

• Updating and managing artifacts/process documentation

• Understanding customers’ needs of the process and driving process improvements

• Developing and maintaining formal process documentation including procedures and process flow diagrams

• Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions

• May lead a team and direct others on projects

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years of Process Management or Process Improvement experience

• At least 1 year of experience with process documentation

Preferred Qualifications:

• Bachelor’s Degree or military experience

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

• 1+ years of experience using business process artifacts (SIPOC, Mapping, RACI, 5 Whys, Root Cause, CTQ, DMAIC)

• 1+ years of experience in Compliance or Risk Management

• 2+ years of experience with process documentation

• 4+ years of Process Management or Process Improvement experience