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Capital One Principal Associate Process Management Auto Finance 
United States, Texas, Plano 
91338111

31.08.2024
Plano 5 (31065), United States of America, Plano, Texas Principal Associate, Process Management (Auto Finance)


General Responsibilities:

  • Day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, BRO, Production Support, and management; make final recommendations for approval on changes.

  • Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.

  • Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify or involve the right stakeholders to correct breakdowns.

  • Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams).

  • Collaborate on larger initiatives, including representing departments on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.

  • Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level.

  • Create and validate processes for efficiency, effectiveness, and adherence to risk requirements.

  • Design, build, monitor, and govern process controls that ensure regulatory compliance.

  • Apply operational efficiency methodologies to design, manage, and improve experiences for our customer.

  • May perform the process or parts of the process as needed.

Basic Qualifications:

  • High School Diploma, GED or equivalent certification

  • At least 2 years of experience in Business Process Management

Preferred Qualifications:

  • Bachelor’s Degree or military experience

  • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

  • 3+ years of experience in Business Process Management

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.