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Capital One Process Management Principal Associate - Auto Finance 
United States, Texas, Plano 
762266684

18.09.2024
Plano 6 (31066), United States of America, Plano, Texas Process Management (Principal Associate) - Auto Finance

As a Principal Process Manager, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each and every time. The Principal Process Manager will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices.

General Responsibilities:

  • Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives

  • Collecting data and information, using analytics and reporting to provide transparency to senior leadership and executives

  • Identify and implement process improvements driving issue resolution and risk mitigation activities

  • Monitor and refresh business metrics, including investigating root cause where metrics are below established thresholds

  • Tracking and resolving process breakdowns

  • Working with Pod Leaders

  • Updating and managing artifacts/process documentation

  • Understanding customers’ needs of the process and driving process improvements

  • Developing and maintaining formal process documentation including procedures and process flow diagrams

  • Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions

  • May lead a team and direct others on projects

Basic Qualifications:

  • High School Diploma, GED or equivalent certification

  • At least 3 years of Process Management or Process Improvement experience

  • At least 1 year of experience with process documentation

Preferred Qualifications:

  • Bachelor’s Degree or military experience

  • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

  • 1+ years of experience using business process artifacts (SIPOC, Mapping, RACI, 5 Whys, Root Cause, CTQ, DMAIC)

  • 1+ years of experience in Compliance or Risk Management

  • 2+ years of experience with process documentation

  • 4+ years of Process Management or Process Improvement experience

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.