Capital One Design Director - Card Platforms & Data 

United States, New York, New York 

86956737

114 5th Ave (22114), United States of America, New York, New York Design Director - Card Platforms & Data
What You’ll Do:

As a leader in the Consumer Card & Bank design team, you will inspire and empower a high-performing and innovative group of service and UX/UI designers in defining and delivering compelling, end-to-end product experiences that simplify the complex across platforms and customer types. You’ll clear the path for great design with a seat on the cross-functional product leadership team, with whom you’ll build the vision for our core experiences. And you’ll work side by side with some of the most committed designers in the world, who bring inspiration, heart, critique, and camaraderie to work every day.

Strategy & Planning

• Engaging in portfolio prioritization to help set the strategy for the team

• Managing through shifting priorities to provide clear direction and input on product definition

• Leading in translating complex ideas into understandable concepts that evolve and enhance the product and service experiences

• Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences

• Advocating for the customer (in this case the backend staff and associates) through human centered design methodologies (such as: design research, service blueprinting, collaborative work session design and facilitation, rapid prototyping, and frameworking) to strategically define ideal banking experiences across in-person and digital touchpoints

• Creating and facilitating design led workshops to engage and build alignment across different partners and teams

• Championing prioritization of design centered product enhancements grounded in research and analysis

• Connecting with design community peers by learning, sharing, and teaching

Systems Design

• You’re skilled at defining a portfolio of work and prioritizing design efforts and investments within.

• You’re a systems thinker and orchestrator. You can effectively connect the dots between product experiences in the ecosystem. You’ll collaborate with cross-functional leaders to orchestrate across the ecosystem.

• You can effectively bring your partners to one table to foster the growth and impact of our products, and negotiate the best outcomes for our customers, associates, and business.

Execution & Delivery

• Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities

• Framing problems, defining insights, and designing new methodologies/practices to serve customer needs

• Participating in end-to-end product and experience design by:

  • Leading research to understand customer needs and define opportunities through usability and empathy studies

  • Audit existing and blueprint new digital experiences, identifying opportunities and solutions for improvement and experimentation

  • Creating process and user flows, journey maps and interaction models, resulting in low to high fidelity prototypes, artifacts, and tools

  • Participating in our RFP process to ensure technology partners support the needs of our customers

  • Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines

  • Supporting effective storytelling and presentation of visual concepts to various stakeholders

  • Partnering in creating high-fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Basic Qualifications

• At least 10 years experience in Customer Experience, Product Design, or Experience Design

• At least 6 years of experience managing a cross-functional team of design strategists, content strategists, researchers, UX or UI designers

Preferred Qualifications

• Advanced Degree in Human-Computer Interaction, Design, Behavioral Science

• 12+ years experience in a role leading Customer Experience, Product Design, or related customer experience teams

• 8+ years of experience managing a cross-functional team of design strategists, content strategists, researchers, UX/UI designers, and front-end developers

• 5+ years experience working with data and/or in a complex and regulated domain like finance, banking, or healthcare

• Experience designing for data-heavy experiences or complex enterprise systems

• Experience working in an Agile environment

• Experience with design tools, such as Figma, Sketch, Invision or Adobe Creative Suite

• Familiarity with working in an established design system

• Experience designing for cross-channel experiences and backend staff or associates

• Comfortable working with Product and Tech partners to deliver services and experiences

New York City (Hybrid On-Site): $233,100 - $266,000 for Director, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.