Capital One Director Design Card Customer Resiliency 

United States, New York, New York 

406229989

What You’ll Do:

As a leader, you’ll be asked to handle a variety of responsibilities, including:

Shape Strategy & Planning

• Collaborating with product, technology, operations and analyst teams to uncover customer and business needs, translating them into transformative, intuitive, user friendly, and on-brand interfaces.

• Engaging in portfolio prioritization to help set the strategy for the cross-functional team, understanding the business objectives and key results you are targeting and influencing how the projects you shape in collaboration with partners will drive them.

• Leading in translating complex ideas into understandable concepts that evolve and enhance the product UX and UI.

• Managing through shifting priorities and fostering consistent alignment with senior partners to provide clear direction and input on product definition and business impact.

• Advocating for the customer through human-centered design methodologies, including: discovery, ideation, research synthesis concepting, journey mapping, segmentation and user testing.

• Creating and facilitating design-led workshops to engage and build alignment across cross-functional partners and teams.

• Championing prioritization of experience-led product enhancements grounded in research, analysis and business rigor.

Lead & Develop Teams

• Building and leading successful teams by mentoring, coaching, and elevating junior team members.

• Guiding team members by driving craft excellence in strategy, research, design frameworks, UX and UI, presentation and communication and partner alignment.

• Leading your team through career development plans to encourage talent growth and identification of destination talent.

• Participate in hiring by leveraging your professional, network reviewing resumes, conducting interviews and contributing to consensus sessions.

• Connecting with, training, mentoring and inspiring colleagues across the broader design organization

• Engaging senior design leadership to drive alignment to top of house priorities, elevate craft and foster a culture of healthy review and critique.

Drive Design Execution from Discovery through Delivery

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities

• Demonstrating familiarity with design methods and tools to oversee design of concepts and prototypes from low to high fidelity

• Evangelizing the value of a systems-mindset, influencing partner adoption and making it easy to realize business impact

• Enabling scale through the creation of reusable design assets, processes, learnings and templates and components

• Drive end-to-end strategic product design by:

  • Framing design methods, objectives and outcomes in alignment with business and user needs.

  • Advising researchers on intuitive and inventive ways to understand customer and associate needs, coupling user and business insights to create relevant and compelling UX and UI.

  • Striking a meaningful balance between standardization and innovation to drive efficiency, boldness and scale in design methods and outputs.

  • Delivering compelling, visual and oral narratives to drive alignment and excitement with cross-functional stakeholders

  • Overseeing the creation of high-fidelity design outputs and aligning them to implementation roadmaps to see them through to market

Basic Qualifications

• Bachelor’s degree or military experience

• At least 8 years of experience in leading User Experience teams

Preferred Qualifications

• Advanced degree, trainings, or certifications in User Interface design

• Experience working within an established design system

• Experience designing for cross-channel experiences

• Comfortable working with a variety of business partners and delivering outcomes

• Familiarity with design and prototyping tools, such as Sketch or Figma

• Experience managing a cross-functional team

• Proven track record of working with cross-functional partners in product, technology and operations to see product creation through from ideation to prioritization, delivery and measurement.

• Experience with guiding, mentoring, growing and inspiring design teams.

New York City (Hybrid On-Site): $233,100 - $266,000 for Director, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.