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Capital One Director Design Card Customer Resiliency 
United States, New York, New York 
406229989

10.08.2024
What You’ll Do:

As a leader, you’ll be asked to handle a variety of responsibilities, including:

Shape Strategy & Planning

  • Collaborating with product, technology, operations and analyst teams to uncover customer and business needs, translating them into transformative, intuitive, user friendly, and on-brand interfaces.

  • Engaging in portfolio prioritization to help set the strategy for the cross-functional team, understanding the business objectives and key results you are targeting and influencing how the projects you shape in collaboration with partners will drive them.

  • Leading in translating complex ideas into understandable concepts that evolve and enhance the product UX and UI.

  • Managing through shifting priorities and fostering consistent alignment with senior partners to provide clear direction and input on product definition and business impact.

  • Advocating for the customer through human-centered design methodologies, including: discovery, ideation, research synthesis concepting, journey mapping, segmentation and user testing.

  • Creating and facilitating design-led workshops to engage and build alignment across cross-functional partners and teams.

  • Championing prioritization of experience-led product enhancements grounded in research, analysis and business rigor.

Lead & Develop Teams

  • Building and leading successful teams by mentoring, coaching, and elevating junior team members.

  • Guiding team members by driving craft excellence in strategy, research, design frameworks, UX and UI, presentation and communication and partner alignment.

  • Leading your team through career development plans to encourage talent growth and identification of destination talent.

  • Participate in hiring by leveraging your professional, network reviewing resumes, conducting interviews and contributing to consensus sessions.

  • Connecting with, training, mentoring and inspiring colleagues across the broader design organization

  • Engaging senior design leadership to drive alignment to top of house priorities, elevate craft and foster a culture of healthy review and critique.

Drive Design Execution from Discovery through Delivery

  • Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities

  • Demonstrating familiarity with design methods and tools to oversee design of concepts and prototypes from low to high fidelity

  • Evangelizing the value of a systems-mindset, influencing partner adoption and making it easy to realize business impact

  • Enabling scale through the creation of reusable design assets, processes, learnings and templates and components

  • Drive end-to-end strategic product design by:

    • Framing design methods, objectives and outcomes in alignment with business and user needs.

    • Advising researchers on intuitive and inventive ways to understand customer and associate needs, coupling user and business insights to create relevant and compelling UX and UI.

    • Striking a meaningful balance between standardization and innovation to drive efficiency, boldness and scale in design methods and outputs.

    • Delivering compelling, visual and oral narratives to drive alignment and excitement with cross-functional stakeholders

    • Overseeing the creation of high-fidelity design outputs and aligning them to implementation roadmaps to see them through to market

Basic Qualifications

  • Bachelor’s degree or military experience

  • At least 8 years of experience in leading User Experience teams

Preferred Qualifications
  • Advanced degree, trainings, or certifications in User Interface design

  • Experience working within an established design system

  • Experience designing for cross-channel experiences

  • Comfortable working with a variety of business partners and delivering outcomes

  • Familiarity with design and prototyping tools, such as Sketch or Figma

  • Experience managing a cross-functional team

  • Proven track record of working with cross-functional partners in product, technology and operations to see product creation through from ideation to prioritization, delivery and measurement.

  • Experience with guiding, mentoring, growing and inspiring design teams.

New York City (Hybrid On-Site): $233,100 - $266,000 for Director, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.