Capital One Principal Associate Risk Management - Card Customer Resiliency Hybrid 

United States, Virginia, Richmond 

911607799

Principal Associate, Risk Management - Card, Customer Resiliency (Hybrid)

General Responsibilities:

• Leading a high performing team of associates

• Apply leadership skills such as communication and change management to help drive key priorities like technology changes and continuous improvement

• Exhibit excellent people management skills; helping associates grow and develop while holding them accountable, encourage and demonstrate a positive attitude, team spirit, set high standards, coach team members, provide feedback, communicate a vision, and encourage innovation

• Providing subject matter expertise when representing the department in projects and supporting internal and external audits

• Proactively identify process improvements that will improve Risk Assessment and Controls Management practices, and that are aligned with desired customer outcomes

• Assist in implementing policies, procedures, new systems and organization changes

• Strong ability to create and deliver verbal and written communications between business partners

• Perform actions that continuously support Risk Management, Compliance, and Audit activities

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• ​​At least 2 years of experience in Process Management

• At least 1 year of experience in coaching, mentoring or leading a team

Preferred Qualifications:

• Bachelor’s Degree or military experience

• 1+ years of experience in Risk Management

• 2+ years of experience in People Management

• 3+ years of experience In Process Management

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

• Strong communication, problem solving and collaboration skills

McLean, VA: $117,300 - $133,900 for Principal Risk Specialist Richmond, VA: $106,700 - $121,700 for Principal Risk SpecialistThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.