Philips Service Engineer 

Sweden 

869262307

Remote Service Engineer, Ultrasound and CT

You are responsible for:

• Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to our customers
• Resolving customer service events by leveraging Philips tools and resources as needed
• Timely escalation of customer product issues for evaluation and action by higher level support
• Technical support for the local service organization
• Follow-up and monitoring of performed service jobs
• Perform security updates
• Establish and develop good cooperation agreements with our customers and internally at Philips
• Ensure that you are up to date on new technology that could potentially affect Philips products within your product portfolio
• Certain parts of the job involve traveling and working onsite at customer sites
• Driving increased productivity through utilization of remote tools and technical skills
• Implementing best practices and process improvements while diagnosing problems, applying effective solutions and determining follow up actions

To succeed in this role, you should have the following skills and experience:

• You have a technical education at university level or similar, BsC / Candidate in medical technology
• Minimum 3-5 years of professional experience in engineering in medical technology in the areas of imaging systems, X-ray and Ultrasound.
• Experience in technical remote support
• Ability to troubleshoot, think logically and provide technical solutions authoring.
• Strong time management and interpersonal skills with the ability to effectively communicate with teams and customers
• A good ability to meet customers and collaborate in teams are important qualities.
• Fluent in Swedish and English (both are requirements)
• Other Nordic languages are an advantage
• Driving license

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