Red hat Senior Technical Account Manager 

Italy 

866324140

Job Summary

What you will do

• Perform technical reviews and share knowledge to proactively identify and prevent issues

• Gain an understanding of customers' technical infrastructure and environment, hardware, and products

• Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues

• Provide advice and guidance to customers about their current and future Red Hat products

• Create documentation regarding customer issues and technical details on how to resolve them

• Manage and grow customer relationships by delivering attentive, relationship-based support

• Travel occasionally to visit the customers on site

• Serve as the customer's advocate within Red Hat

What you will bring

• 5+ years of RHEL or similar Linux/UNIX system administration experience

• Prior experience in a support, development, engineering, or quality assurance organization

• Technical knowledge of the Linux kernel and Linux file system

• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

• Outstanding verbal and written communication skills in English and Italian

• Ability to convey complex information to customers clearly and concisely

• Ability to manage multiple issues and projects with an eye for detail

• Hands-on experience with a variety of hardware vendors

• Experience in system management, cloud, or server virtualization is a plus

• Bachelor's degree in a technology-related discipline, preferably computer science or engineering

• Previous knowledge in some technologies such as Ansible, Satellite, Pacemaker clustering and Red Hat Insights

• Red Hat Certified Engineer (RHCE) certification is a plus