Red hat Technical Account Manager Middleware Openshift 

Italy 

937417896

What you will do

• Become a Red Hat technical ambassador, working closely with a small number of customers using Red Hat Middleware technology; develop relationships with key business and IT stakeholders, including customer managers and technical associates

• Deliver key portfolio updates and assist customers with upgrades of our offerings; advise customers on technology changes, mitigation strategies, and potential disruptions to their service

• Conduct technical investigations of customer issues to find root causes and solutions on your own or through collaboration with fellow Red Hatters and customer teams

• Provide advice and guidance to customers about their current and future use of Red Hat's offerings

• Perform technical reviews and share knowledge to proactively identify and prevent issues

• Manage customer cases and maintain clear and concise case and customer documentation; create customer engagement plans

• Handle customer escalations with Red Hat and customer teams

• Engage with Red Hat's engineering teams to help develop solutions, based on customer engagements as well as personal experience, that will guide the adoption of our offerings

• Analyze and present periodic reviews of operational performance to customer leadership

• Deliver trainings and presentations to customer associates

• Travel, as necessary, to visit customers or attend internal events.

• Collaborate with third-party hardware and software vendors

What you will bring

• Combination of technical and customer-facing skills and willingness to embrace and develop both

• Prior professional experience working in a support, development, engineering, or quality assurance (QA) organization, including technical and communication skills

• Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience

• Hands on experience with middleware technologies like Red Hat JBoss EAP, Kafka, API Management, Quarkus, Red Hat Single Sign On and Red Hat OpenShift

• Hands on experience with messaging and streaming platform

• Excellent written and verbal communication skills in English and Italian; ability to explain complex information, e.g., aligning Red Hat’s offerings with customer needs in straightforward terms

• Effective collaboration skills for working with internal and external associates; ability to manage internal and external communication and prioritize tasks according to their importance or urgency

• Ability to support customers implementing automated and containerized cloud application platform solutions

• Ability to promote platform adoption within customer teams

• Knowledge of application development (microservices architecture), application troubleshooting, debugging, and tuning

• Excellent understanding of software development practices and continuous integration (CI) and continuous delivery (CD) pipelines

• Knowledge of JEE platform and experience working on large scale enterprise Java projects is preferred.

• Critical situation management experience

• Good knowledge of OpenShift is a big plus