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Lightrun TECHNICAL ACCOUNT MANAGER United States, Oregon 864947476
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Key Responsibilities:
- Customer Onboarding & Adoption – Lead technical onboarding, ensuring smooth integration and early success in production environments.
- Technical Advisory & Best Practices – Act as a trusted advisor for customers, providing guidance on optimal usage, debugging strategies, and performance tuning.
- Issue Resolution & Escalations – Work closely with Customer Support and Engineering to troubleshoot and resolve customer issues, ensuring minimal disruption.
- Proactive Customer Engagement – Monitor account health, usage patterns, and technical challenges to drive engagement and prevent churn.
- Product Advocacy & Feedback Loop – Gather customer feedback and work with Product & Engineering teams to influence the roadmap based on real-world use cases.
- Upsell & Expansion Support – Identify opportunities to expand Lightrun usage within customer environments and support the Post-Sales team in growth initiatives.
- Documentation & Enablement – Contribute to knowledge bases, best practice guides, and customer training materials.
- Cross-functional collaboration – Partner with Sales, Product, and Engineering to align technical efforts with business outcomes.
- 5+ years in a Technical Account Manager, Solutions Engineer, or Customer Success Engineer role in a B2B SaaS, DevOps, or Developer Tooling environment.
- Hands-on experience in software development with Java, Python, Node.js, or other backend languages. Ability to debug, troubleshoot, and advise on code-related issues in customer environments.
- Deep understanding of modern development environments, observability tools, cloud-native architectures, and debugging methodologies.
- Passion for customer success, with a proactive approach to problem-solving and technical enablement.
- Ability to translate complex technical concepts into clear business value for stakeholders at all levels.
- Experience using analytics and customer metrics to drive engagement and optimize product adoption.
- Ability to dive into technical challenges, troubleshoot issues, and collaborate with engineering teams for resolution.
- Thrives in fast-paced environments with evolving priorities and challenges.
- Must be US-based and in East/Central time zones.
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