PayPal Technical Account Manager 

United States, Ohio, Toledo 

442463012

As a Technical Account Manager, you should be an excellent technical and functional expert with the ability to drive complex issue management. You will act as the main point of contact for technical issues affecting PayPal Partners, or Merchants.

Job Description:

Primary Job Responsibilities:

• Advocate for customer needs to overcome adoption blockers and drive new feature development with Product. Lead across multiple work streams and teams to maintain customer momentum.
• Develop strategic relationships with key stakeholders to understand merchant’s business needs and desired outcomes.
• Works directly with developers, merchants, and internal teams to upsell and upgrade PayPal’s product offerings with the merchant. Works directly with Partners and internal teams on post integration issues to provide technical support, consulting, and best practices.
• Installation and configuration of payment APIs, and commerce products.
• Identifies irregularities in functionality and unexpected behaviors with PayPal products and services.
• Develops in-depth technical documents for distribution to PayPal merchants.
• Ability to diagnose and identify issues with API’s, Code, Services, and Network connectivity.
• Ability to analyze a merchant’s business and identify opportunities for improvements and growth.
• Conducts test scenarios for technical issues with code, software, hardware, devices, and endpoints.
• Communicates major technical issues to merchants in your portfolio.
• Identifies irregularities in functionality and unexpected behaviors with PayPal products and services.
• Develops and conducts demos of PayPal product functionality.
• Participates in the development of tools, systems, and processes to improve productsupportability.

Job Requirements:

• Be comfortable with change, particularly supporting an evolving product suite.
• Possess a desire to be a Customer Champion through customer empathy and advocacy.
• Loves interacting directly with our Strategic Partners to learn about their business and help them by matching PayPal products and services with their business opportunities.
• Enjoys solving complex technical challenges that may be required to get PayPal products and services to work end-to-end in our Partners’ environments.
• Prioritizes communication and presentation skills with the ability to effectively adjust language to the target audience (CFO, CEO, Developer, etc.)
• Demonstrates their expertise in applying consultative methodologies and techniques to uncover potential new opportunities.
• While always respecting a healthy work life balance, it is prepared for off business hours escalations, if necessary, while being aware and working with geographic time sensitivities when triaging your tasks.
• Has a strong understanding of PayPal products and services and the competitive landscape.
• Is a well-organized, self-motivated individual that can work independently with minimal direction.

Preferred Qualifications:

• Bachelors with 3+ years of experience or Master's degree preferred.
• Experience in solution engineering or technical management preferred.
• Working knowledge of web technologies including JavaScript, HTTP, HTML, JSON, etc.
• Hands-on experience in one or more programming languages.
• Troubleshooting experience with API calls (SOAP, REST, GraphQL) needed.
• Experience working with a Microservice Architecture.
• Understanding of basic SQL Commands.
• Solid Understanding of Networking (Firewalls, Proxy, HTTP Errors, TCP/IP protocol, etc).

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The U.S. national annual pay range for this role is

$84500 to $204600

Our Benefits:

Any general requests for consideration of your skills, please